Augmented Support
When a critical asset goes down, the clock starts. Brightnow puts the technician, the remote expert and the asset's full history in one place, live — so faults are isolated faster and every action taken stays on record.
Connect. Assist. Resolve.
Three core modules cover the job end to end. Tickets anchors every request to the asset it concerns. Talk puts a remote expert on the line, seeing what the technician sees. Knowledge keeps the right procedure one tap away.
Brightnow is built on three pillars that carry a fault from the moment it's reported to the moment it's signed off — plus a fourth now in development. Every request is anchored to the asset it concerns. The expert who can help is one tap away and sees what the technician sees. The procedure they need is written for the field, not for a filing cabinet. And every action taken stays on the asset's record for whoever opens it next.
01 — Asset-Centric Incident Tracking (Tickets)
Traditional ticketing treats an issue as an isolated line of text. Brightnow hard-links every request to the asset it concerns — model, location, maintenance history, calibration schedule, past faults — so the technician is briefed before they arrive, or before they open a remote session.
Centralised request hub — every channel into one prioritised stream
Every ticket bound to an asset profile, not a free-text field
Timestamped lifecycle: unassigned → in progress → resolved
02 — AR-Assisted Remote Support & Comms (Talk)
Communication tools usually sit outside the work. Talk sits inside it. Technicians, dispatchers and remote experts collaborate with the ticket's full context already on screen — and the expert can draw directly onto what the camera sees.
Live video with AR annotation, plus chat and group calls
Photos, schematics and SOPs shared mid-call
Anything shared in a ticket-linked chat stays in that ticket's history
Browser, iOS, Android and smart glasses — hands-free when the job needs both hands
03 — Standard Operating Procedures & Technical Library (Knowledge)
A technician is only as good as what they can find under pressure. Brightnow replaces scattered PDFs and paper manuals with one searchable library, tagged the way faults actually present themselves.
Manuals, schematics, compliance documents and repair logs in one place
Filter by asset reference, machine category or diagnostic error code
High-contrast, step-by-step layouts built to be read at arm's length, on site
04 — Autonomous Agents · Coming soon
The next pillar. Agents that read an incoming request, pull the asset's history and the matching procedure, and prepare the ticket before a person opens it — handing over to a human the moment judgement is needed.
Built on Immera's agentic AI practice
About Us
Brightnow is a product of Immera, a technology company specialising in artificial intelligence and digital transformation. Five years in operation, part of a group with eighteen years behind it, working with organisations across food, retail, energy, industry and a few other sectors.
We design, build and run AI agents, computer vision and custom platforms. Brightnow is the one built for teams who work on physical assets — in the field, under time pressure, where being wrong costs a shift.
More about Immera → immera.io